FAQ – Spiritus Apparel

PAYMENT METHOD

WE ACCEPT PAYMENT VIA VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS AND PAYPAL. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED
ON A SINGLE ORDER.PAYMENT TROUBLESHOOTINGIF YOU ARE ATTEMPTING TO CHECKOUT AND RECEIVE THE FOLLOWING ERROR MESSAGE “TRANSACTION
CANNOT BE PROCESSED” PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE TRANSACTION.

CHARGING YOUR CARD

ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER.

IF YOUR ORDER IS UNFORTUNATELY CANCELLED, WE WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS
FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.

PERSONAL INFORMATION

ALL INFORMATION SHARED WITH FEAR OF GOD WHEN PLACING AN ORDER IS CONFIDENTIAL. FOR ADDITIONAL INFORMATION PLEASE READ OUR PRIVACY POLICY.

PROCESSING TIME

EXPEDITED SHIPPING (MUST PLACE ORDER BEFORE 11:00AM PST MONDAY-FRIDAY, EXCLUDING HOLIDAYS, FOR THE ORDER TO BE SHIPPED THE SAME DAY)

STANDARD SHIPPING
PLEASE ALLOW 7-14 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED.

SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.

SIGNATURE REQUIRED

DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED UPON DELIVERY OF ALL PACKAGES.

CUSTOMS FEES, IMPORT TAX & DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE COLOMBIA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY.

PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

FAILED DELIVERY/RETURNED TO SENDER

IF THE PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER,) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO THE SENDER (SPIRITUS APPAREL) AT THE CUSTOMERS EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.

DAMAGED/OPENED BOX
IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

RESTRICTIONS
SPIRITUS APPAREL IS UNABLE TO SHIP TO PO BOXES.

SPIRITUS APPAREL IS UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

SPIRITUS APPAREL IS UNABLE TO CHANGE ANY SHIPPING ADDRESSES.
WE WILL ONLY SHIP TO THE ADDRESS ENTERED AT THE TIME THE ORDER WAS ORIGINALLY PLACED.

SPIRITUS APPAREL IS UNABLE TO CANCEL OR MODIFY AN ORDER.
SPIRITUS APPAREL IS UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

ABANDONED PACKAGE

CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES ASSOCIATED WITH A RETURNED PACKAGE OR EXCHANGE. SPIRITUS APPAREL WILL EITHER SEND AN INVOICE TO YOU FOR THE COSTS, OR YOU ARE ABLE TO PROVIDE US WITH A PREPAID SHIPPING LABEL.

SPIRITUS APPAREL WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS DEEMED ABANDONED.

AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.PAYMENT INFORMATIONSHIPPING POLICYRETURN POLICYACCESSIBILITY STATEMENTTERMS OF USE.

ITEM(S) MUST BE SENT BACK IN ORIGINAL/SALE-ABLE CONDITION. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH TAGS STILL ATTACHED.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE.

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALEABLE CONDITION.

WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENT SIZE OR COLOR.

IF THE ITEM IS NO LONGER AVAILABLE AND YOU WOULD LIKE TO EXCHANGE FOR ANOTHER ITEM ON OUR WEBSITE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND, AND PLACE A NEW ORDER. EXCHANGES ARE COMPLIMENTARY FOR ALL US DOMESTIC ORDERS ON MAINLINE ITEMS.

ALLOW UP TO 10 BUSINESS DAYS FOR REFUNDS TO BE REFLECTED ON YOUR BANK HISTORY.

CUSTOMERS ARE RESPONSIBLE FOR RETURNS AT THEIR COST.

WE DO NOT OFFER CREDIT NOTES, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS.

ALL SALES ARE FINAL ON ALL SALE ITEMS.

PLEASE ALLOW 7 – 14 DAYS FOR YOUR ORDER TO BE SHIPPED.

GF TEES START SHIPPING JUNE 22.

PLEASE BE AWARE ALL INTERNATIONAL ORDERS (OUTSIDE COLOMBIA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES AND CUSTOM CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY.

PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

SHIPPING COSTS ARE NON-REFUNDABLE.

SPIRITUS APPAREL IS COMMITTED TO OFFERING AN INCLUSIVE DIGITAL EXPERIENCE THAT IS ACCESSIBLE TO ALL WHO CHOOSE TO VISIT OUR SITE, WE BELIEVE THAT VISITORS SHOULD BE ABLE TO EASILY ACCESS OUR WEBSITE REGARDLESS OF DISABILITY AND WORK CONSTANTLY TO ENSURE A POSITIVE EXPERIENCE FOR ALL. THIS INCLUDES BEING READABLE, OPERABLE, AND UNDERSTANDABLE TO THE FULLEST EXTENT POSSIBLE. WE DO SO BY ATTEMPTING TO MEET WCAG 2.0 ACCESSIBILITY GUIDELINES TO THE BEST OF OUR ABILITIES.

OUR COMMITMENT TO PROGRESS

WHILE WE TAKE PRIDE IN OUR COMMITMENT TO INCLUSION FOR ALL, WE UNDERSTAND THAT TECHNOLOGY IS EVER-EVOLVING, AND SOMETHING THAT MUST BE THOROUGHLY MONITORED AND ADAPTED AS STANDARDS CHANGE. WE HAVE TAKEN GREAT CARE TO ENSURE THAT ALL PAGES BE ACCESSIBLE TO SCREEN READERS, MAGNIFIERS, VOICE RECOGNITION SOFTWARE, AND VIDEO CAPTIONING SOLUTIONS, HOWEVER ANY SITUATION IN WHICH STANDARDS ARE NOT MET MAY BE A RESULT OF PROPER TECHNOLOGICAL SOLUTIONS NOT YET FUNCTIONING PROPERLY WITH OUR SITE. THE ACCESSIBILITY OF OUR WEBSITE SHOULD BE CONSIDERED AN ONGOING PROCESS.

WE ARE HERE FOR YOU

OUR GOAL IS TO PROVIDE AN ENJOYABLE, DIGNIFIED, AND SATISFYING EXPERIENCE EACH TIME OUR SITE IS VISITED. IF YOU ARE UNABLE TO ACCESS ANY ELEMENT OF OUR SITE OR ARE HAVING DIFFICULTY DURING YOUR EXPERIENCE, WE ARE MORE THAN HAPPY TO ASSIST YOU DURING STANDARD BUSINESS HOURS. PLEASE EMAIL SPIRITUSAPPAREL@GMAIL.COM AND WE WILL GUIDE YOU THROUGH YOUR VISIT IN A METHOD BEST SUITED
TO YOUR NEEDS CONSISTENT WITH APPLICABLE LAW.

1. TERMS

BY ACCESSING THIS WEB SITE, YOU ARE AGREEING TO BE BOUND BY THESE WEB SITE TERMS OF USE, ALL APPLICABLE LAWS AND REGULATIONS, AND AGREE THAT YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ANY APPLICABLE LOCAL LAWS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM
USING OR ACCESSING THIS SITE. THE MATERIALS CONTAINED IN THIS WEB SITE ARE PROTECTED BY APPLICABLE COPYRIGHT AND TRADE MARK LAW.

2. USE LICENSE

A. PERMISSION IS GRANTED TO TEMPORARILY DOWNLOAD ONE COPY OF THE MATERIALS (INFORMATION OR SOFTWARE) ON FEAR OF GOD’S WEB SITE FOR PERSONAL, NON-COMMERCIAL TRANSITORY VIEWING ONLY. THIS IS THE GRANT OF A LICENSE, NOT A TRANSFER OF TITLE, AND UNDER THIS LICENSE YOU MAY NOT:

MODIFY OR COPY THE MATERIALS;

USE THE MATERIALS FOR ANY COMMERCIAL PURPOSE, OR FOR ANY PUBLIC DISPLAY (COMMERCIAL OR NONCOMMERCIAL);

ATTEMPT TO DECOMPILE OR REVERSE ENGINEER ANY SOFTWARE CONTAINED ON SPIRITUS APPAREL WEB SITE;

REMOVE ANY COPYRIGHT OR OTHER PROPRIETARY NOTATIONS FROM THE MATERIALS; OR TRANSFER THE MATERIALS TO ANOTHER PERSON OR “MIRROR” THE MATERIALS ON ANY OTHER SERVER.

B. THIS LICENSE SHALL AUTOMATICALLY TERMINATE IF YOU VIOLATE ANY OF THESE RESTRICTIONS AND MAY BE TERMINATED BY SPIRITUS APPAREL AT ANY TIME. UPON TERMINATING YOUR VIEWING OF THESE MATERIALS OR UPON THE TERMINATION OF THIS LICENSE, YOU MUST DESTROY ANY DOWNLOADED MATERIALS IN YOUR POSSESSION WHETHER IN ELECTRONIC OR PRINTED FORMAT.

3. DISCLAIMER

THE MATERIALS ON FEAR OF GOD’S WEB SITE ARE PROVIDED “AS IS”. FEAR OF GOD MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, FEAR OF GOD DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS INTERNET WEB SITE OR OTHERWISE RELATING
TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.

4. LIMITATIONS

IN NO EVENT SHALL SPIRITUS APPAREL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON FEAR OF GOD’S INTERNET SITE, EVEN IF FEAR OF GOD OR A FEAR OF GOD AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU.

5. REVISIONS AND ERRATA

THE MATERIALS APPEARING ON FEAR OF GOD’S WEB SITE COULD INCLUDE TECHNICAL, TYPOGRAPHICAL, OR PHOTOGRAPHIC ERRORS. FEAR OF GOD DOES NOT WARRANT THAT ANY OF THE MATERIALS ON ITS WEB SITE ARE ACCURATE, COMPLETE, OR CURRENT. FEAR OF GOD MAY MAKE CHANGES TO THE MATERIALS CONTAINED ON ITS WEB SITE AT ANY TIME WITHOUT NOTICE. FEAR OF GOD DOES NOT, HOWEVER, MAKE ANY COMMITMENT TO UPDATE THE MATERIALS.

6. LINKS

SPIRITUS APPAREL HAS NOT REVIEWED ALL OF THE SITES LINKED TO ITS INTERNET WEB SITE AND IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY SUCH LINKED SITE. THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY SPIRITUS APPAREL OF THE SITE. USE OF ANY SUCH LINKED WEB SITE IS AT THE USER’S OWN RISK.

7. SITE TERMS OF USE MODIFICATIONSFEAR OF GOD MAY REVISE THESE TERMS OF USE FOR ITS WEB SITE AT ANY TIME WITHOUT NOTICE. BY USING THIS WEB SITE YOU ARE AGREEING TO BE BOUND BY THE THEN CURRENT VERSION OF THESE TERMS OF USE.

8. GOVERNING LAW

ANY CLAIM RELATING TO FEAR OF GOD’S WEB SITE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS.

GENERAL TERMS AND CONDITIONS APPLICABLE TO USE OF A WEB SITE.